Quality Policy

Quality Policy

A quality policy statement is a brief document developed as part of a business' quality management system. It declares what you consider 'quality' in your organisation and outlines the processes you have in place to ensure that you meet the agreed standards.

What is the purpose of a quality policy?

Quality management policy is important for several reasons. Most importantly, it articulates:


1. Your intentions regarding quality of your products or services.

2. Your commitment to continuous improvement in quality management.

3. Responsibilities of all staff, especially those with key roles, for maintaining quality of products and services.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

1. Regular gathering and monitoring of customer feedback

2. A customer complaints procedure

3. Selection and performance monitoring of suppliers against set criteria

4. Training and development for our employees

5. Regular audit of our internal processes

6. Measurable quality objectives which reflect our business aims

7. Management reviews of audit results, customer feedback and complaints


Our Client

We have thousands of satisfied Customers and continue increasing some of them are Government officers and common person also.

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